Privacy policy
This Privacy Policy explains how we handle your information when you use our online store. Your privacy is important, and this policy aims to be clear and straightforward.
**What Information We Collect**
When you shop with us, we collect certain information to process your orders and provide a better experience. This includes:
* **Contact Information:** Your name, email address, shipping and billing addresses, and phone number.
* **Payment Details:** Credit card information or other payment method details through our secure payment processors. We don't directly store your credit card information.
* **Order Information:** Details about the products you purchase.
* **Device and Browser Data:** IP address, browser type, operating system, and other technical data about the device you use to access our site. This helps us optimize your experience and prevent fraud.
**How We Use Your Information**
We use the collected information for the following purposes:
* **Order Fulfillment:** Processing your orders, shipping products, and providing order updates.
* **Communication:** Responding to your inquiries, sending order confirmations, and providing customer support.
* **Improving Our Service:** Analyzing website usage to improve our store layout, product offerings, and overall customer experience.
* **Marketing (with consent):** Sending promotional emails and newsletters about new products or special offers if you've opted in to receive them. You can unsubscribe at any time.
* **Fraud Prevention:** Protecting against fraudulent transactions and ensuring the security of our website.
**Cookies and Tracking**
Like many websites, we use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us remember your preferences, understand how you interact with our site, and show you relevant products. You can manage your cookie preferences through your browser settings.
**Third Parties**
We work with the following third-party services to run our store:
* **Shopify:** Our e-commerce platform provider, which hosts our store and processes order information.
* **PayPal, Apple Pay, Google Pay:** Payment processors that securely handle your payment information. We do not store your complete payment details.
**Data Security**
We take reasonable measures to protect your information from unauthorized access, disclosure, or alteration. Our website uses SSL encryption to secure your data during transmission. Payment information is processed securely through our payment processors.
**Your Rights**
You have the following rights regarding your personal information:
* **Access:** You can request access to the personal information we hold about you.
* **Correction:** You can request that we correct any inaccurate or incomplete information.
* **Deletion:** You can request that we delete your personal information, subject to certain legal exceptions.
To exercise these rights, please contact us at support@izoza.com.
**Data Retention**
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
**Children's Privacy**
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.
**Policy Updates**
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "last updated" date will be revised.
Company Name
Izoza
Address:
Zevenblad 28
Venray, Limburg 5803LZ
Netherlands
Email: support@izoza.com
Phone Number: +31 6 40872082
Customer Service
Monday – Friday: 9:00 AM – 5:00 PM CET
Saturday – Sunday: 10:00 AM – 4:00 PM CET
Average response time: within 24 hours