Frequently asked questions
Q: What payment methods do you accept? A: We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, American Express, Maestro, Shop Pay and UnionPay.
Q: Can I change or cancel my order? A: You can change or cancel your order within 2 hours of placing it.
Q: Where do you ship to? A: We currently ship to the United Kingdom.
Q: How long does order processing take? A: Processing time is 1–3 business days.
Q: How long does delivery take? A: Delivery takes 5–8 business days.
Q: What are the shipping costs? A: Shipping is free.
Q: Can I track my order? A: Yes, you'll receive an email with tracking information once your order has been shipped.
Q: What is your return policy? A: You have 14 days from receiving your order to return an item.
Q: Who pays for return shipping? A: You're responsible for return shipping costs on change-of-mind returns. If your item is faulty, damaged, or incorrect, we cover the return shipping.
Q: How quickly will I receive my refund? A: Refunds are processed within 5–7 business days of receiving your returned item.
Q: Can I exchange an item? A: We don't currently offer exchanges — we offer refunds only. If you need a different size, simply return your item for a refund and place a new order.
Q: Which items cannot be returned? A: For hygiene reasons, items that have been worn, washed, or show signs of wear or damage cannot be returned.
Q: How can I contact you? A: You can email us at support@izoza.com.
Q: What are your customer service hours? A: We're available Monday–Friday 8:00 AM–4:00 PM (UK time) and Saturday–Sunday 9:00 AM–3:00 PM (UK time). Average response time is within 24 hours.
Company Information
Company Name: Izoza
Address: Zevenblad 28, Venray, Limburg, 5803LZ, Netherlands
E-mail: support@izoza.com
Phone: +31640872082